Quantum Fuel Systems > Policies
International fuel pump and fuel system accessory orders are shipped via USPS Priority Mail International** unless otherwise requested. Delivery time is 10-12 business days, but may take longer for developing countries. Please contact us with your country and postal code if you have questions about delivery time.
INTERNATIONAL CUSTOMERS: Please contact us with your country and postal code for our DHL Express rates. Transit times are 2-5 business days. DHL Express is fast, efficient, and reliable and we offer low rates to Canada, Mexico, Europe, and parts of South East Asia. We ship DHL Express to anywhere in the world.
All shipments that are in stock and ordered before 5PM PST will ship the same day. Orders shipped via DHL need to be placed by 2pm PST.
*USPS Priority Mail 2-3 Day is not guaranteed and may take longer due to weather conditions and other delays.
**USPS Priority Mail International does not include tracking after the package leaves the United States. Transit times are 10-12 for developed countries (with a few exceptions), and 4-8 weeks for developing countries.
Please email us at firstname.lastname@example.org if you have any questions or concerns regarding your shipping method. If you need to change your shipping method, please call us at 818-574-3835 ASAP as orders ship out same day and emails have a 24 hour response time.
Returns eligible for a refund are accepted up to 60 days after the purchase date. Unused items can be exchanged at any point afterwards, or be may used towards another purchase.
BBK parts are subject to a $25 restocking fee.
To start a return, please request a return merchandise authorization number (RMA #) by emailing us at email@example.com or calling us at 1-818-574-3835.
Via email, please include:
- the original order number OR order name OR email address the order was placed under
- the reason for the return
- year/make/model information
Returns received by QFS without an RMA # will be refused.
If your return is approved, we will email you with an RMA # and return instructions.
Returns are generally processed within 2 business days. Please allow up to 10 business days for refund credits to be processed.
Under no circumstances will Quantum be responsible for repair costs, towing costs, or storage costs related to a failed part